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All the support you need




Included in Free, Essentials, Pro and Premium plans


What's in Standard:

  • 24/7 live chat
  • 24/7 email support
  • Response time: 10 min (live chat) and 1 business day (email support)
  • Self-service help center



20% of Automizely Marketing plan

With a $200/mo minimum


Everything in Standard, plus:

  • Response time: 10 min (live chat) and 2 hr (email support)
  • Dedicated customer success manager
  • Dedicated onboarding manager
  • Account health checks
  • New feature updates
  • Best practice recommendations
  • 99.9% uptime SLA



30% of Automizely Marketing plan

With a $400/mo minimum


Everything in Silver, plus:

  • Response time: 2 min (chat) and 15 min (email support)
  • Critical issue updates every 30 min
  • Developer support
  • Implementation consultant
  • Key event management (e.g. BFCM)
  • Quarterly account reviews

All plans also include:

Apps and integrations
Additional users ($10/user/month)
Multiple organizations
24/7 live chat support
ISO 27001 certification
GDPR compliance

Frequently asked questions

Why use Automizely Marketing?

Using multiple apps can slow down your Shopify store. With Automizely Marketing you can replace over 30 marketing tools with just 1 app.

Do I have to subscribe to an email and SMS plan?

No. Our email and SMS plans are separate, so you can subscribe to 1 or both based on your marketing needs.

Can I choose which tools to use?

Yes! Each plan gives you access to a range of marketing tools, but it's always up to you which you use on your store.

Does it work with Shopify Plus?

Yes! Automizely Marketing works on Shopify and Shopify Plus stores. So whether you're still growing, or you're an established store, we can help you boost sales.

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